slo2 Platform Privacy Notice
This page describes what we collect when you use slo2 and how we keep that data protected. Our commitment is to be transparent about the information you share with us and the safeguards we apply to it.
We at slo2 operate an online entertainment platform offering live-dealer tables, sportsbook markets, and slot games to players in jurisdictions where our service is permitted by local law. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or participate in our games, you share personal data with us. This privacy notice explains how we use, store, and protect that information.
Our policy reflects industry practice and applicable data-protection law. If you have questions after reading this page, our support team can clarify any point.
What we collect on slo2
We collect information in three categories: identity data, transaction data, and technical data.
Identity data: When you register on slo2, we ask for your full name, date of birth, email address, and phone number. During account verification, we request official identification (national ID, passport, or driving licence) and may ask for a utility bill or bank statement to confirm your address. We store these documents in encrypted form to comply with anti-money-laundering rules.
Transaction data: We record every deposit, withdrawal, and game activity on your account. This includes the payment method you used (e.g., DANA or e-wallet transfer), the date and time, and the amount. We keep this history to process your requests, detect fraud, and meet regulatory obligations. If you withdraw funds, we note the destination account and the status of the transfer.
Technical data: Our servers log your IP address, browser type, device model, and approximate location (based on IP). We also store cookies and similar tracking identifiers to remember your preferences, keep you logged in, and analyse how you navigate slo2. This data helps us detect suspicious activity and improve platform performance.
Why we ask for identity documents
Indonesian law requires us to verify who you are before you can deposit or withdraw. This prevents money-laundering and protects both you and slo2.
How we use your data
We use your information for five main purposes:
- Account management: We verify your identity, process your deposits and withdrawals, and manage your account settings.
- Game operations: We track your bets, winnings, and game activity to calculate your balance and settle any disputes.
- Fraud prevention: We analyse your behaviour, device, and transaction patterns to detect and block unauthorized access or suspicious betting patterns.
- Legal compliance: We keep records for anti-money-laundering reporting, tax purposes, and to comply with requests from Indonesian authorities.
- Service improvement: We use aggregated, anonymized data to understand which games are popular, which payment methods work best, and how to improve slo2.
We do not sell your personal information to third parties. We do not use your email or phone to send marketing unless you opt in.
Third parties and data processors
We share your data with trusted partners only when necessary:
- Payment processors: When you deposit via DANA, e-wallet, mobile banking, or local payment, those companies handle your payment details. We do not store your card or wallet PIN; we receive only a confirmation that the transaction succeeded.
- Banks (online payment, e-wallet, mobile banking, local payment): For virtual-account transfers, your bank verifies the deposit and routes the funds to our merchant account. They do not share your personal data with us.
- Compliance partners: We may share your identity documents with third-party verification firms to confirm your name and address match official records.
- Hosting and analytics: Our servers may sit outside Indonesia. Your data is encrypted in transit and at rest.
Our servers are located in multiple jurisdictions for redundancy. Data transferred outside Indonesia is encrypted and protected under contractual agreements that require the same level of care as Indonesian law demands.
Your rights on slo2
You have the right to:
- Access: Request a copy of all personal data we hold about you.
- Correction: Ask us to fix incorrect information (e.g., a misspelled name or wrong phone number).
- Deletion: Request removal of your account and associated data, subject to legal retention obligations (we may need to keep records for tax or anti-money-laundering purposes for up to seven years).
- Opt-out: Unsubscribe from marketing emails or notifications at any time via your account settings.
To exercise these rights, contact our support team via email or live chat on the slo2 platform.
Contact us about privacy
If you have questions about this privacy notice, wish to exercise your rights, or believe we have mishandled your data, our support team is available to help. You can reach us via the live-chat feature on slo2, email, or the contact form in your account settings.
Our privacy policy is effective from the date you open an account on slo2. We may update this notice to reflect changes in law or our practices. We will notify you of material changes via email.
Your trust is essential to slo2. We remain committed to handling your information with care and transparency.